Xerox Announces New Software Company to Support Service Personnel

Xerox Holdings Corporation (NYSE: XRX) announced the formation of CareAR, a Xerox company, which consolidates CareAR, Inc., DocuShare and XMPie under a single holding company named CareAR Holdings. CareAR received a post-financial valuation of $700 million following a $10 million equity investment from ServiceNow, the leading digital workflow company that makes work more efficient for people.

CareAR will be led by Xerox President and COO Steve Bandrowczak, who will expand his current role to also become President of CareAR, and Sam Waicberg, the original founder of Care, Inc., who will assume the role of President of CareAR.

Now combining DocuShare’s content management system, XMPie’s cross-media platform and Xerox’s PARC Alto AI artificial intelligence engine, the extended CareAR exThe perience platform will support service personnel with the visual tools and data access needed to consistently deliver high-quality service experiences to service employees and end customers, while reducing operating costs and greenhouse gas emissions from service providers. The backbone of the new CareAR platform is augmented reality technology that Xerox acquired through the acquisition of CareAR, Inc., announced earlier this year, which integrates with ServiceNow Field Service Management and enables service technicians to leverage the knowledge of more experienced technicians through AR-assisted instruction.

CareAR’s service experience management platform is designed to be industry-neutral and seamlessly integrates with digital workflow leader ServiceNow’s platform, ensuring an end-to-end approach. end of work orders, cases, and incidents, and delivering high-quality customer results and service experiences for businesses across multiple industries. The company’s augmented reality technology is disrupting the service delivery ecosystem and addressing key sustainability and workforce challenges, including:

  • Empower support staff with visual tools and data access that are needed to consistently deliver high-quality service experiences to service employees and end customers, while reducing operating costs and greenhouse gas emissions for service providers.
  • Help address workforce talent issues – primarily associated with a retiring workforce. As today’s workforce ages into retirement, service organizations will no longer be able to rely on the apprenticeship training that has sustained service businesses for decades. CareAR will help leverage and optimize the time of experienced employees and allow inexperienced workers to tap into a repository of knowledge curated by CareAR’s predictive AI capabilities.
  • Proof the sustainability and social responsibility goals of service employers. CareAR facilitates remote preventative and maintenance actions, reducing initial and follow-up technician dispatches. Lower shipments result in fewer truck trips, reducing carbon emissions for service organizations. And better informed employees ensure a safer workplace.

“Xerox has positioned CareAR to provide the features that service-intensive industries need, with real-time instructions, visual tools, and data access at the fingertips of any user, all driven by predictive artificial intelligence,” said Xerox Vice President and CEO John Visentin. “By creating an intuitive platform for a digital-native workforce and with investment from ServiceNow, we believe CareAR will define and grow the service experience management category, disrupting industries at a time. where it is most needed.”

“Our customers have never had such an urgent need for workflows that deliver greater operational efficiency, better outcomes for customers and the environment, and improved safety,” said John Ball, senior vice president of customer workflow at ServiceNow. “Our investment reflects our belief that CareAR has the potential to deliver world-class, enterprise-grade augmented reality. Customers using CareAR’s augmented reality to route work through ServiceNow’s leading workflow platform can better resolve issues remotely, accelerating resolution times and reducing the need for costly site visits, reducing also dramatically reduce carbon emissions. Together, we deliver powerful enterprise service experiences for the new world of work. »

Xerox was advised by Mizuho Securities USA and Willkie Farr & Gallagher LLP on the transaction.

Source: Xerox Holdings

The preceding press release was provided by a company not affiliated with Print impressions. The opinions expressed herein do not directly reflect the thoughts or opinions of Print impressions.

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