TM enters the software market

PETALING JAYA: Long recognized as a major player in telecommunications infrastructure, Telekom Malaysia Bhd (TM) has now set its sights on software, specifically as the provider of software that organizations need when migrating to the cloud.

What’s interesting about this plan is that it involves the creation of a whole new entity called Credence.

The unit is led by a tech stalwart, who ran software giant SAP’s entire Southeast Asia operations.

Despite being a TM-owned unit, Credence seems to take on a distinct look and feel. Its website, for example, bears little resemblance to TM.

Hired late last year to head Credence, Singaporean Krishnendu Datta’s resume also includes him building a Goldman Sachs-backed company that does business in technology services.

Krishnendu told StarBiz that once Credence reaches a decent size, it will only make sense for the entity to invite other strategic shareholders into Credence.


Credence’s goal is to drive digitization for businesses by providing end-to-end solutions and services.

“Enterprise digitization is about taking a company’s applications and modernizing them, taking its on-premises software and moving it to the cloud,” Krishnendu said.

This includes taking the parts that work in the cloud, redeveloping the parts that don’t work in the cloud, finding the gaps, providing an access solution, and helping companies manage their data and analytics. explained Krishnendu.

He added that currently, TM’s business-to-business offerings fall under TMOne, whose goal is to create value for businesses through digital tools. For its 2021 financial year, TMOne recorded revenue of RM3.5 billion.

However, Krishnendu explained that a closer look will show that only a small percentage of that revenue comes from what he called “deep tech gaming.”

This, he said, is because telecom operators around the world have always focused on providing infrastructure and services around it.

However, TM via Credence is looking to take advantage of the ongoing changes in the business world.

“There’s a tsunami unfolding in the tech space, where companies are moving their on-premises workload and software to the cloud. Our goal is to take advantage of this phenomenon,” added Krishnendu.

He also noted that companies need to move to the cloud because it lowers costs, improves access and availability of their business applications, and reduces workflow risks.

Additionally, the next generation of enterprise applications are all being written in the cloud.

Credence, he says, should be able to grow its business 10-fold over the next five years.

Finding the required skills, Krish said Credence would take the pockets of skills available in TMOne and hire new professionals.

“At Credence, we bring partnerships exclusively in Malaysia,” added Krishnendu.

Credence has partnerships with hyperscalers such as Amazon Web Services and Microsoft Azure.

Krishnendu also noted that Credence is “neutral cloud”.

“There are different cloud offerings that have different strengths.

“The idea is that Credence offers its customers the cloud solutions best suited to their business.”

To start, Credence will target the digitization of Malaysian businesses, as Krishnendu believes they are the ones that have fallen behind.

Meanwhile, he believes there are hardly any local competitors as it is an end-to-end solution provider while noting that it will compete with mainly foreign companies.

Currently, Credence has 135 employees and the company is looking to hire more people.

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